Medical Office Associate II - Per Diem, Days - Infusion Center - Atlantic Health Chilton Medical Center

About the role

Responsible for providing day-to-day support operations by performing administrative tasks and ensuring high-quality customer service to patients. Medical office associate manages both the front, scheduling, patient communication, and filing.

Responsibilities

• Acquires information on new patients and follow-ups.
• Schedules for new patients and follow-up appointments.
• Prepares daily charts and obtains medical history, physician documentation, orders, lab work, consents, and releases information by HIPPA guidelines.
• Scans all medical records into Epic.
• Department reception greets patients and department visitors courteously.
• Answers questions, provides information requested, i.e., forms, brochures, insurance.
• Directs callers appropriately use telephone standard etiquette.
• Performs departmental MOA duties.
• Delivers and posts messages for department.
• Picks up and distributes departmental mail.
• Organize reception area and monitors when needed.
• Files charts & paperwork.
• Organizes the Lobby and maintains clean environment.
• Behaviors which foster patient satisfaction are consistently demonstrated.
• Maintains universal precautions.
• Consistently responds to patients/families in a courteous, timely and positive manner.
• Completes follow-up phone calls as requested.
• Assists in the organizational structure of the unit and ongoing work environment.
• Communicate well with team members.
• Works well with co-workers and fosters department and hospital goals.
• Completes Registration process.
• Registers all new patients and verifies information on existing patients.
• Checks diagnosis codes with MD office and in Code Correct.
• Validates pre-certification process complete.
• Scan all documents into Epic.
• Identifies the patient using 2 patient identifiers and wrist bands them appropriately.
• Checks “in” patients from the Infusion and Radiation departments.
• Performs other related duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Preferred Associates degree in Medical Office Management, Business, or related field.
• 1 year of experience in a medical office environment or relevant area.

Skills

• Excellent communication skills.
• Attention to detail.
• Knowledge of HIPAA guidelines.
• Basic computer skills.

Benefits

See details in the About Us section.

Pay

Commensurate with experience.

Schedule

Per Diem, DaysEvery other weekend Saturday and Sunday, variable holidays. 7:30am start.

Requirements

Required