Medical Office Associate - Camp Hill Specialties

Summary of Position

Responsible to the Office Manager for providing front office support. Join this fast-paced clinic today with a variety of specialties including procedures. This team of nurses, office staff, and providers work to provide care to the heart of Camp Hill seeing up to 300 patients daily. They meet the needs of their patients with all their specialties mainly focused on Surgical, Medicine, and OBGYN.

Essential Duties

• Answers the telephone, troubleshoots the call to customer's satisfaction by either handling it themselves or forwarding to the appropriate person, triages emergency calls to clinical staff or providers according to established policy.
• Utilizes working knowledge of patient scheduling system to include scheduling, check-in, cancellations, wait list, reports per practice guidelines and provides appropriate information/directions.
• Utilizes working knowledge of billing system to include registration, scanning and charge entry.
• Completes front-end edits and performs charge and cash reconciliation on a daily basis following established policy and procedure.
• Exhibits Service Excellence in all interactions with patients/customers/team members according to established Service Excellence standards.
• Maintains working knowledge of requirements for all current insurance and billing information.
• Obtains signatures and appropriate authorization information.
• Collections co-payments and payments according to cash collection standards.
• Follows practice site procedure to prepare for patient visit including gathering information from the medical record and scanning pertinent information to the medical record as needed and in accordance with HIPAA standards.
• Performs check-out functions including charge entry, scheduling appointments, and provide appropriate paperwork to the patient.
• Composes professional and effective e-messages and emails related to patient care needs.
• Affords assistance as needed with patient correspondence including faxes and patient letters.

Minimum Qualification(s)

• High School Diploma or equivalent required

Why Penn State Health?

• Exceptional opportunities to learn and grow
• Exposure to a wide patient population
• The ability to provide individualized, innovative, and specialized care to patients in the community
• Exceptional benefits package including medical, dental and vision with no waiting period
• Total Rewards Program that highlights a few of the many additional offerings
• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton)
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling

Why Penn State Health Milton S. Hershey Medical Center Academic Practice?

• State-of-the-art equipment
• Endless learning
• A culture of excellence

Qualifications

• High School Diploma or equivalent required