Medical Office Assistant - Liberty Care Primary

Job Summary

Performs both office administration duties, including clerical and operational support to the physician practice. Supports and incorporates the Frederick Health mission, vision, core values, and customer service philosophy, and adheres to the Frederick Health Compliance Program, regulatory requirements, and Standards of Behavior.

Essential Functions

• Provides support to the front desk as needed.
• Uses medical records system to access patient demographics.
• Files patient documentation following office processes.
• Completes various request forms for office supplies and equipment.
• Sends letters to patients to retrieve x‑ray films and maintains X‑ray bins.
• Files hospital correspondence.
• Maintains medical records of patients following office processes.
• Other duties as assigned.

Required Knowledge, Skills, and Abilities

• Effective interpersonal skills toward a diverse patient population.
• Effective oral and written communication skills.
• Ability to provide simple education instructions to diverse patients.
• Ability to prioritize duties and stay organized with multiple tasks.
• Proficiency with Microsoft Office products.
• Ability to communicate objectively, foster understanding, and mediate with a broad range of people.
• Ability to function independently.

Minimum Education, Training, and Experience

• High School Diploma.
• Patient contact experience with adolescents (13‑17 years), adults (18‑65 years), and geriatric (66+ years) populations.

Physical Demands

• Medium work – lifting up to 50 lb infrequently (less than one lift every three minutes) and/or carrying up to 25 lb while walking.
• Pushing or pulling up to 75 lb infrequently or up to 115 lb occasionally (no more than once per hour).
• Repetitive motions that may stress muscles and tendons.
• Awkward postures such as reaching, twisting, bending, kneeling, squatting, working overhead, or holding fixed positions.

Working Conditions

• Potential exposure to blood or body fluids (Category B).
• Fit test required.

Reporting Relationship

Reports to the Practice Manager.

Benefits

• Health, dental, and vision insurance (effective the 1st of the month after 30 days for employees working ≥20 hours/week).
• Employer‑paid life insurance, short‑term income replacement, and long‑term disability for eligible employees.
• Robust paid time off program for eligible employees.
• 403(b) retirement plan with employer match for eligible employees.
• Free financial planning sessions for all employees.
• Educational assistance program.
• Employer‑paid Employee Assistance Program.

Pay

Hourly range: $18.09 – $24.24 (based on experience, skills, and education). Non‑exempt positions may receive shift differential and/or overtime pay as applicable.

Schedule

Full‑time, Monday to Friday.