Medical Office Assistant I, Full Time, Women's Health

What You'll Do

• Serves as the first point of contact for patients within the Bassett Healthcare Network.
• Ensures a high-quality patient experience through excellent customer service, attention to detail, and interpersonal skills.
• Provides administrative support to ambulatory patient care teams.
• Collects demographic and financial information during the scheduling and/or registration processes.
• Processes insurance eligibility and managed care information.
• Greets patients courteously and provides a welcoming positive tone.
• Handles phone calls professionally, taking clear, complete, and accurate messages.
• Manages patient satisfaction surveys and provides Welcome to Bassett Network Packets.
• Coordinates patient appointments and manages the “Incoming” and “Outgoing” queues.
• Verifies and updates patient information, ensuring accuracy and completeness.
• Communicates with providers to ensure patients keep their appointments and receive results.
• Processes payment collections, maintaining a low error rate.
• Supports office operations by preparing correspondence and scanning patient health information.
• Maintains confidentiality of patient information.
• Adapts to various workflows and processes.
• Assists patients through all stages of their visit.

Education

• High School Diploma or GED, preferred.
• Associate Degree, preferred.

Experience

• One year of relevant work experience, required.
• One year of customer service experience, preferred.

Skills

• Computer Skills.