Medical Assistant Back Office (Women's Health)

About the Role

The Medical Assistant Back Office (Women's Health) performs medical, technical, and administrative support services to contribute to the efficient day-to-day operations, providing a positive patient experience.

This position will be primarily assigned to a work location but may also float as needed to various UCR Health clinic locations. This position may be required to work different shifts, including evenings, weekends, and holidays.

Responsibilities

• Escort patients to exam rooms, take and record vital signs and medical histories.
• Prepare patients for examination and assist in procedures.
• Prepare and administer medications and vaccines.
• Perform laboratory and specimen collection/processing.
• Address quality care gaps and other duties as directed by the provider.
• Provide administrative support to providers and interact with patients by scheduling appointments in tandem with provider availability.
• Interact with patients in person and on the phone, including assignment to the Contact Center to address patient calls.
• Greet patients at check-in, collect patient information, and update/maintain electronic records.
• Handle visit payments and ensure exam rooms have needed inventory for operation.
• Perform clinic administrative tasks and secure authorizations for medications.

Requirements

• Medical Assistant Diploma.
• Written evidence of validation for training and competence in medication administration by injecting and skin testing (required to administer injections or provide venipuncture).
• Minimum of 2 years of Medical Assistant experience.
• Prior EMR experience, preferably with EPIC.
• Experience working in an environment performing tasks related to front and back office duties (required).
• Experience working in an ambulatory multi-specialty or primary care office (preferred).

Qualifications

• Strong oral and written communication skills to effectively communicate with patients of varying ages and multicultural backgrounds.
• Demonstrated customer/patient service skills appropriate to the job.
• Ability to maintain a work pace appropriate to the workload.
• Possess the skill, knowledge, and ability essential to the successful performance of assigned duties.
• Strong interpersonal skills and ability to work well in a constantly changing environment.
• Understanding of medical terminology.
• Familiarity with universal precautions, handling of bio-hazardous waste, specimen identification, and transport.
• Bilingual (English/Spanish) (preferred).

Pay

The full salary range for the Medical Assistant / Patient Care Coordinator is $26.71 - $33.18 per hour. Salary offers are based on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

About the Organization

In the heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain. The campus provides convenient access to the vibrant and growing Inland region and serves as a living laboratory for exploring issues critical to growing communities, including air, water, energy, transportation, politics, the arts, history, and culture.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country and is proud to be ranked:

• No. 12 among all U.S. universities (Money Magazine's 2020 rankings).
• Among the top 1 percent of universities worldwide (2019-20 Center for World University rankings).
• No. 1 in the United States for social mobility (U.S. News 2020).
• No. 2 in financial aid among top-tier universities (Business Insider 2019).

The university is a member of the University Innovation Alliance and boasts distinguished faculty, including 2 Nobel Laureates and 13 members of the National Academies of Science and Medicine.