Medical Office Assistant - Full time - Taylor

About the Role

Under direct supervision of leadership, performs a variety of tasks to support clinical workflow.

Responsibilities

• Complete necessary office tasks such as faxing, filing, sorting, printing, paperwork, mailing letters, etc.
• Receive phone calls from patients and enter them into Epic in-basket as appropriate.
• Schedule appointments.
• Call patients for appointment reminders and outreach for tests due.
• Act as a runner/courier.
• Escort patients to destinations within the clinic.
• Round in lobby.
• Maintain examination/treatment rooms, including room turnover.
• Inventory/stocking of supplies and equipment.
• Participate in departmental/divisional Quality Assessment and Quality Improvement Programs.
• Comply with all HFHS and departmental specific safety standards.
• Maintain compliance with regulatory standards regarding practice, environment, and documentation.
• Enter monthly hand-hygiene audit.
• Uphold goals, policies, procedures, and expectations of Henry Ford.
• Support the mission, vision, and values of Henry Ford.
• Maintain core and applicable specialty competencies as defined by Henry Ford.
• Other duties as assigned.

Requirements

• High school diploma and/or G.E.D. equivalent.
• Basic computer knowledge and keyboarding skills.
• Basic medical terminology knowledge preferred.
• Must meet or exceed core customer service responsibilities, standards, and behaviors as outlined in the HFHS’ Customer Service Policy.
• Must practice the customer skills as provided through on-going training and in-services.

Physical Demands

• Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
• Works in a patient care setting with possible exposure to communicable diseases.
• Manual dexterity required to complete performance of duties.
• Walks, stands, stoops, and may require some heavy lifting of patients and/or equipment.

Organization: Henry Ford Medical Group
Department: Ophthalmology-D'Riv Spr Vsn Ct
Shift: Day