Medical Interpreter - Vietnamese Language

Overview

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Responsibilities

• Provide accurate interpretation during medical encounters using consecutive, simultaneous, and sight translation techniques.
• Deliver interpretation services via in-person, telephone, or video remote interpretation platforms when needed.
• Serve as a cultural liaison to bridge communication gaps between patients and healthcare teams.
• Maintain accurate records of interpretation encounters including encounter type, duration, and service location.
• Ensure strict adherence to HIPAA regulations, the National Code of Ethics for Interpreters in Health Care, and Emory Healthcare policies.
• Participate in continuing education, competency validation, and departmental quality improvement initiatives.
• Mentor newly hired interpreters and participate in peer review processes.
• Provide education and training to staff regarding language access compliance and interpreter service protocols.
• Auxiliary support with interpreter scheduling and dispatch activities during low-volume periods.
• Support the deployment, maintenance, and troubleshooting of interpretation equipment including phones, tablets, and video remote interpretation (VRI) units.
• Facilitate communication and navigate care services for patients and families.
• Participate in on-call or after-hours coverage as required.

Qualifications

• High School Diploma or equivalent required.
• Two (2) years of experience in healthcare, medical interpretation, customer service, advocacy, or a related field.
• At least one (1) year of experience in medical interpretation.
• Completion of a 40–60 hour Medical Interpreter Training Program such as: Bridging the Gap, ALTA Language Line Academy, or equivalent program.
• Demonstrated proficiency in English and the target language (reading, writing, and speaking).
• Strong knowledge of medical terminology in both languages.
• Interpreter proficiency validated through a third-party Interpreter Skills Test (IST).
• Ability to communicate clearly and professionally in complex healthcare environments.

Physical Requirements

• Up to 25 lbs., 0-33% of the work day (occasionally)
• Lifting 25 lbs. max; carrying of objects up to 25 lbs.
• Occasional to frequent standing & walking
• Occasional sitting
• Close eye work (computers, typing, reading, writing)

Environmental Factors

• Factors affecting environmental conditions may vary depending on the assigned work area and tasks.
• Environmental exposures include but are not limited to: blood-borne pathogen exposure, bio-hazardous waste chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting, patient care/handling injuries, radiation, shift work, travel may be required.
• Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.