Medical Interpreter I - Spanish or Dine

Location: 1100 Central Ave SE, Albuquerque, NM 87106-4930

Pay

Pay Range Minimum Offer: $19.25
Maximum Offer: $31.74

About the Role

Presbyterian is hiring a skilled Medical Interpreter. Under general supervision, interprets over the phone, video from a call center setting or home, and in person for PHS staff, providers, and for limited English proficient patients and their families requiring language assistance. Interpreters follow policies and procedures including the ethical codes that protect the confidentiality of information. Accurately interprets both the content and the spirit of the communication without adding, omitting, editing, or changing the information.

Type of Opportunity: Full time
Job is based at Presbyterian Hospital
Work Shift: Days

Responsibilities

• Seek clarification as needed. Strong command of medical terminology, human anatomy, and healthcare-related vocabulary is expected.
• Interact effectively with peers, medical staff, patients and their family members, community groups, and other healthcare consumers in a manner that positively promotes patient-centered care values.
• Serve as a cultural and linguistic resource with the goal of promoting patient safety, patient satisfaction, and positive treatment outcomes; work appropriately within interpreter roles (e.g., communication conduit, clarifier, cultural broker, and/or patient advocate).
• Ensure effective communication takes place by faithfully interpreting both the content and the spirit of the information, in the intended tone and manner, accurately, without adding or omitting information, promoting transparent communication, and seeking clarification as needed.
• Communicate and distribute program information in targeted languages to Limited English Proficient (LEP) persons, maintain daily logs, complete timely electronic interpreter encounter documentation, support and track primary patient language trends and interpreter needs.
• Report risk and patient safety concerns to team leaders and manager in a timely manner.
• Support the Language Access office operations by answering phone linguistic requests, coordinating appropriate interpreter assignments, calling agencies, providers, and clinic requestors to confirm interpreter assignments and/or scheduling requests, and document interpreter encounters in the Electronic Medical Record system.
• Practice interpretations in a manner complying with the Medical Interpreter Code of Ethics.
• Work under pressure and remain calm and polite in difficult provider/patient situations.
• Demonstrate excellent phone etiquette and timeliness in routinely responding to interpretation requests within department expectations as established by management.
• Identify and address learning needs through in-service attendance, reading, and other education opportunities.
• Maintain punctuality and availability during scheduled work hours.
• Maintain acceptable productivity and quality standards as established by management to ensure effective and efficient operations.
• Perform other related job duties as assigned.

Qualifications

• High School Diploma or GED required; Associate or Bachelor’s degree preferred.
• 1 year of healthcare interpretation experience required. Passing of the Interpreter Skills test can be substituted in lieu of the 1 year experience requirement.
• Fluency in oral and written English and Spanish or Diné language required.
• CCC (Cross Cultural Comm) or BTG (Bridging The Gap) 40-hour medical interpreter training required.
• Pass PHS designated bilingual fluency assessment with a minimum of 80% in each of the assessed categories.
• Obtain national certification within the first year of employment through the National Board of Certification for Medical Interpreters (NBCMI) or the Certification Commission for Healthcare Interpreters (CCHI).
• Valid NM Driver’s license.
• Operational knowledge of medical interpreter standards of practice and code of ethics.

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance, and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in personal well-being through participating in wellness activities like wellness challenges, webinars, preventive screenings, and more.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan, and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care), and Commercial health plans.