Medical Interpreter - Spanish
Mass General Brigham relies on a wide range of professionals to advance our mission as a not-for-profit supporting patient care, research, teaching, and community service. We strive to provide exceptional care and invite all applicants to join our high-performing teams driving groundbreaking medical discoveries.
About the role
Responsible for facilitating the successful delivery of services to patients and family members of various languages. Follows requests for interpretation, collaborating with qualified auxiliary interpreters for comprehensive accommodation of interpretation requests. Provides translation service (both sight translation and written translation) of pertinent materials for patients and families, such as written information regarding relevant services, pre-operative, post-operative, discharge instructions, patient and family education, and follow-up care materials.
Responsibilities
- Serve as a mediator, as necessary and when appropriate, to enhance communication between staff and patients/family as it relates to medical care and adhere to the standard code of ethics for medical interpreters.
- Keep accurate documentation of interpretation encounters to include relevant data such as location, duration, and purpose.
- Provide coordination and staff training on the use of the telephone language interpretation services (and relevant equipment).
- Answer calls promptly and conduct interpretation in a friendly and professional manner.
- Function in a manner appropriate to each interpreted situation, demonstrating professional appearance, conduct, and promptness.
- Assist with appointment reminders, rescheduling, and, in some cases, scheduling, coordinating, or dispatching interpreters for assignments.
- Help LEP (Limited English Proficiency) patients navigate the hospital, including finding departments, understanding administrative forms, and connecting with social services.
- Place outbound calls to scheduled patients to confirm appointment dates and times.
- May be required to take on-call requests to be available for emergencies at night and on weekends.
This position requires patient care.
Requirements
- High School Diploma or Equivalent required.
- Medical Interpreter Certificate is required; National Board of Certificate for Medical Interpreters preferred.
- Healthcare and/or medical interpreting experience (2-3 years preferred).
Skills
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Being aware of others' reactions and understanding why they react as they do.
- Talking to others to convey information effectively.
- Understanding the implications of new information for both current and future problem-solving and decision-making.
Schedule
- Monday–Friday, 9:30 AM to 6:00 PM.
- Scheduled weekly hours: 40.
- May require on-call availability for emergencies at night and on weekends.
Physical Requirements
- Standing: Frequently (34-66%)
- Walking: Frequently (34-66%)
- Sitting: Occasionally (3-33%)
- Lifting: Frequently (34-66%) 35 lbs+ (with assisted device)
- Carrying: Frequently (34-66%) 20 lbs – 35 lbs
- Pushing: Occasionally (3-33%)
- Pulling: Occasionally (3-33%)
- Climbing: Rarely (Less than 2%)
- Balancing: Frequently (34-66%)
- Stooping: Occasionally (3-33%)
- Kneeling: Occasionally (3-33%)
- Crouching: Occasionally (3-33%)
- Crawling: Rarely (Less than 2%)
- Reaching: Frequently (34-66%)
- Vision – Far: Constantly (67-100%)
- Vision – Near: Constantly (67-100%)
- Talking: Constantly (67-100%)
- Hearing: Constantly (67-100%)
Pay
Pay range: $23.34 – $33.37/hour (Grade 5). At Mass General Brigham, base pay is determined by skills, relevant experience, education, certifications, and other essential factors. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, bonuses, and recognition programs.
Work Location
243-245 Charles Street, onsite.