Medical Interpreter - Arabic

About the role

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States.

Responsibilities

• Participate as a neutral party, serving as a conduit of information incidental to the work described herein.
• Ensure that information about the patient's outpatient services, hospitalization (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective.
• Maintain accurate daily records on all requests for service as well as the provision of services.
• Maintain accurate and timely documentation within the program.
• Promote customer satisfaction related to Duke services; notify Supervisor of any issues that may be problematic for patients or Duke staff.
• Participate in continuing education programs and competency training to enhance the professional role of International Medical Escort.
• Ensure that all policies and procedures related to process, service, and employee work rules are followed.
• Maintain confidentiality in all matters related to patient care and visitor issues for non-English-speaking patients/families/escorts.
• Participate in on-call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.

Requirements

• Ability to work with diverse populations from various economic backgrounds and age groups.
• Ability to work as an effective member of a dedicated team.
• Ability to work in a fast-paced health care environment with a variety of customer service needs.
• Accurate and appropriate interpretation skills at all times.
• Current N.C. Drivers License with driving record suitable to Duke Van operations and corporate risk management.

Qualifications

• High School Diploma or equivalent.
• Successful completion of conversation/translation competency testing in secondary language.
• Knowledge of Medical Terminology.
• Previous experience in a Health Care setting preferred.