Medical Intake / Call Center

About Us

Hines is a nationwide, independent leader in personalized managed health care, focused on what’s important to you—comprehensive services with the program excellence and cost containment that you demand. Hines & Associates, Inc.’s reputation as an industry leader is founded on over three decades of innovative and professional health care excellence. Serving all aspects of the industry, Hines is committed to conserving health care dollars while ensuring quality care through effective programs and personalized service.

Overview

As a vital first point of contact for Hines & Associates, the Medical Intake/Call Center supports the Utilization Review Department, by performing the collection of intake information, the creation of electronic patient files and the sorting and mailing of certification letters. We are willing to train highly motivated, customer‑focused individuals.

Responsibilities

• Answer Utilization Review line and direct to appropriate person
• Retrieve voicemail and transfer message to appropriate nurse
• Collect demographic information in order to create patient file
• Print, mail, fax and copy correspondence, as necessary
• Other duties as assigned

Requirements

• Education: High School Diploma or equivalent required. Courses in computers, medical terminology, data entry, word processing, and secretarial training desired.
• Experience: At least one year of professional office experience, experience in a healthcare environment required.

Skills

• Knowledge of computers, data entry in databases, word processing, and multiple line telephone systems.
• Bilingual helpful but not required.

Qualifications

• Helpful and friendly telephone personality.
• Ability to proof written material accurately.
• Accurate data entry ability.
• Ability to organize a large variety of tasks and prioritize as directed by the assigned URA Team Leader.
• Ability to work with a variety of professional staff and provide clerical backup as needed for that staff.
• Understanding of customer service.

Benefits

• Medical, dental, vision insurance
• Long‑term care, short‑term disability, long‑term disability
• Company‑paid and voluntary life insurance
• Critical illness and accident insurance
• Flexible spending accounts
• 401(k) plan with company match (fully vested after 1 year)
• Paid holidays
• Work‑life balance
• Remote/hybrid setting (once trained)
• Shift differential available
• No weekends and nights

Pay

Competitive hourly wage: $18‑19 per hour. Quarterly bonus eligible.

Schedule

Monday – Friday, 9:30 am – 6:00 pm shift. No weekends or nights. Hybrid schedule: 2 days per week remote after successful completion of training; must work in the office 5 days per week during