Medical Front Office - Patient Service Specialist

About the role

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience—starting at the front desk. As a Patient Service Specialist, you’ll manage both the patient side and the business side of our center. Your impact begins in the waiting room, shaping every patient’s care experience from the moment they arrive.

Schedule

Part-time, weekdays (Monday through Friday), four evenings per week from 4:00 PM to 8:00 PM.

Pay

$16.00 - $18.00 per hour.

Responsibilities

• Greet and register patients, providing information about what to expect during their visit and details about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Communicate regularly with attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Requirements

• Minimum: High School Diploma or GED.
• Preferred: 1 year of front desk experience.
• Preferred: Healthcare experience.

Benefits

Benefits listed are for full-time employees working 32+ hours per week.

• Start Strong: Mentorship and orientation programs to ensure a successful transition.
• Recharge & Refresh: Generous paid time off (PTO) to maintain a healthy work-life balance.
• Your Health Matters: Comprehensive medical, prescription, vision, and dental plan offerings.
• Invest in Your Future: Company-matching 401(k) retirement plans, as well as life and disability protection.