Medical Front Office - Patient Service Specialist

Job Description

When patients enter our center, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Requirements

• High School Diploma or GED
• Health Care Experience
• Insurance Verification Experience
• Bilingual (English/Spanish Speaking)
• Minimum 1 Year of Medical Office Experience

Qualifications

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions

Benefits

• Part-time employees are eligible for 401k based on reaching 1,000 hours within their first anniversary or subsequent calendar year

Pay

$21.00 - $23.00/hour based on experience

Schedule

Weekdays, Mon 7-4pm, Tues, 8-5pm, Wed 7-4pm, Thurs 8-5pm, Fri 1-6pm