Medical Front Office - Patient Service Specialist

About the role

When patients enter our outpatient physical therapy center in Miami Beach, we want them to have an exceptional experience, starting at the front desk. That's where you come in as a Patient Service Specialist.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Requirements

• A High School Diploma or GED
• Bilingual (Spanish/English)

Qualifications

• Not specified

Skills

• Excellent customer service skills
• Strong organizational and multitasking abilities
• Ability to communicate effectively with various stakeholders

Benefits

• Financial support
• Work/life support
• Emotional well-being support
• Eligible for 401k after reaching 1,000 hours within their first anniversary or subsequent calendar year

Pay

• $16-$18/hour (pending experience)

Schedule

• Weekdays (2pm to 7pm)