Medical Front Office - Patient Service Specialist

About the role

As a Patient Service Specialist, you will manage both the patient side and the business side of our outpatient physical therapy center in Mount Juliet. You will greet and register patients, provide information about their visits and upcoming appointments, schedule appointments, communicate with various parties, collect co-pays, manage payer approvals, and conduct insurance verifications.

Responsibilities

• Greet and register patients and provide information about their visit and next appointment
• Schedule patient appointments in person and via phone
• Communicate with parties such as attorney offices, insurance companies, translation companies, operational leaders, and business development team
• Collect co-pays from patients
• Manage payer approvals
• Conduct insurance authorizations and verifications

Requirements

• High School Diploma or GED
• One year of medical office experience
• One year of front desk experience

Qualifications

• High School Diploma or GED

Skills

• Excellent customer service skills
• Strong organizational and time management skills
• Ability to communicate effectively with various stakeholders

Benefits

• Generous PTO
• Comprehensive medical/RX, health, vision, and dental plan offerings
• Company-matching 401(k) retirement plans
• Life and disability protection

Pay

$15 per hour, pending experience

Schedule

Weekdays (Varies)