Medical Front Office - Patient Service Specialist

About the role

When patients enter our outpatient physical therapy center in North Miami, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Requirements

• High School Diploma or GED
• One year of front desk experience preferred

Qualifications

• Health Care Experience

Skills

• Excellent customer service skills
• Strong organizational and multitasking abilities
• Ability to communicate effectively with various stakeholders

Benefits

• Generous PTO to maintain a healthy work-life balance
• Comprehensive medical/RX, health, vision, and dental plan offerings
• Company-matching 401(k) retirement plans as well as life and disability protection

Pay

Starting at $16/hour (pending experience)

Schedule

Weekdays (10am to 7pm)