Medical Front Office - Patient Service Specialist
Location: 200 NE 54th S, Suite 101, Kansas City, MO 64118
Type of Employment: Full-time
About the role
When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
The ideal candidate is highly detail-oriented, adaptable to change, and able to adjust effectively within a dynamic workflow. They demonstrate strong organizational skills, maintain consistent follow-up, and possess excellent professional verbal and written communication abilities.
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
Requirements
- Minimum High School Diploma or GED
- 1 Year of Front Desk Experience
- Preferred Healthcare experience
Benefits
Why Join Us: (benefits for full-time at 32+ hours/week)
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
Schedule
Weekdays, Monday through Friday (8am-5pm)
Pay
$18.00 - $20.00/hour