Medical Front Office - Patient Service Specialist

About the role

When patients enter our outpatient physical therapy center in Rush Physical Therapy, we want them to have an exceptional experience - starting at the front desk. That’s where you come in.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Requirements

• Minimum High School Diploma or GED
• Health Care Experience
• PREFERRED: Insurance Verification Experience