Medical Front Office -Patient Service Specialist
Location: 1725 W Harrison St, Suite 440, Chicago, IL 60612
Type of Employment: Full-time
About the role
RUSH Physical Therapy is looking for a Patient Service Specialist to join our outpatient physical, occupational, and speech therapy clinic. We see a variety of patients with different diagnoses and insurances. We are looking for someone with excellent customer service skills and preferred medical office experience. When patients enter our outpatient physical therapy center, we want them to have an exceptional experience—starting at the front desk. As a Patient Service Specialist, you’ll manage both the patient side and the business side of our center. Your role significantly impacts every patient’s care experience, even before they leave the waiting room.
Schedule
Monday - Friday (hours vary)
Pay
$21.00 - $22.00/hour (pending experience)
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and details about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies, translation companies, market operational leaders, and the business development team
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
Requirements
- Minimum High School Diploma or GED
- 1 year of medical office experience preferred
- 1 year of front desk experience
- Insurance verification experience
Benefits
Benefits for full-time employees working 32+ hours/week:
- Mentorship and orientation programs to ensure a successful transition
- Generous PTO to maintain a healthy work-life balance
- Comprehensive medical, prescription, vision, and dental plans
- Company-matching 401(k) retirement plan
- Life and disability protection