Medical Front Office Coordinator

What You'll Do

• Create the positive first impressions and provide the outstanding customer service that makes us the top-rated physical therapy provider of choice in Chapel Hill.
• Strategically manage our web-based scheduling system to maximize appointments, aiming for a 90% patient arrival rate using our "clinic convenience and service" principles.
• Collect and document patient co-pays, verify insurance benefits, handle weekly bank deposits, and ensure strict adherence to HIPAA regulations for all protected health information (PHI).
• Maintain professional correspondence via a multi-line phone system, email, and fax, acting as the primary patient coordinator between clients, clinical staff, and administrative teams.
• Maintain the order and organization of the medical front office, demonstrating a commitment to improving clinic processes and systems.

What You'll Bring

• A true Serve Others focus: Genuinely enjoying helping others and putting our patients first.
• Demonstrated Enthusiasm and a relentlessly positive attitude.
• Highly proficient computer skills and organizational abilities.
• Excellent verbal and written communication for a professional office setting.

Required

• 1+ year of experience in customer service, medical office administration, or as a healthcare receptionist.
• Knowledge of medical office procedures, including experience with a web-based EMR platform (Electronic Medical Records).
• Familiarity with medical coding, insurance verification, and third-party payer processes.

Preferred

• No additional preferred qualifications listed.

Compensation and Details

• Pay Rate: $17 - $18 per hour (DOE).
• Schedule: Part-time, between the following office hours of: Monday–Friday, 8:00 AM–5:00 PM.
• Location: In-person at our Chapel Hill, NC 27514 office. (Reliable commute or planned relocation required.)

This position is a part of the Watson Companies family. We look forward to meeting our next great leader!