Medical Front Office

NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With locations in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 165 urgent care clinics, we provide exceptional, affordable care across the country. Our core values—caring, growth, integrity, results, and teamwork—form the foundation of our relationships with patients, customers, investors, partners, and one another. High-performance standards guide clinical and business decisions, ensuring we uphold the highest quality and service in high access healthcare.

About the Role

NextCare Urgent Care is seeking an energetic and enthusiastic Medical Front Office Receptionist who thrives in a fast-paced, team-oriented environment. We prioritize both patients and employees, and we’re looking for customer-friendly, passionate individuals to join our growing organization.

Responsibilities

• Serve as the first point of contact for patients, keeping them informed of wait times and monitoring patient flow.
• Process patients for discharge, including preparing charges, collecting payments, obtaining signatures, and issuing receipts.
• Obtain personal and insurance data from patients and input information into the EMR system.
• Place patients into rooms as needed and monitor patient flow.
• Complete insurance forms for registration to ensure proper reimbursement from payors.
• Prepare daily deposits, reconciliation, and statistical reports.
• Maintain an adequate stock of front office supplies and ensure proper functioning of equipment.
• Answer telephones using quality customer service skills.
• Keep patient waiting areas and restrooms clean to reflect a positive image of NextCare.
• Manage patient appointments scheduled via the NextCare website.
• Notify back office immediately of any urgent medical concerns a patient may be experiencing.
• Educate patients on services offered by NextCare for their current or future visits.
• Promptly notify the Clinic Manager of any patient or employee safety concerns.
• Perform other related duties as assigned or described by Company policy.

Impact

The Medical Front Office Receptionist supports the organization with exceptional customer service, treating all patients with respect and dignity. They ensure the clinic and front reception area run smoothly, optimizing patient flow and satisfaction.

Requirements

• Minimum of a high school diploma or equivalent.
• Medical Administrative Assistant Certificate or equivalent is highly desired.

Benefits

NextCare offers the following benefits to full-time employees:

• Medical, dental, and vision coverage.
• Health savings account (HSA).
• Basic life insurance and voluntary employee/spouse/child life insurance.
• Long-term and short-term disability.
• Employee Assistance Program (EAP).
• Critical illness and accident insurance.
• Legal and identity theft protection.
• Paid time off (PTO).
• 401(k) Plan for all employees.
• Shift differential benefits for select positions.

Benefits are offered per policy and plan rules.