Medical Front Office

Hours: vary between Monday - Friday 8am - 5pm, Full Time

Pay

Starting salary: $18 - $25 per hour based off experience. Compensation depends upon candidate’s years of experience and internal equity.

Benefits

• Health, Dental, and Vision insurance
• Life insurance
• Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

Eligibility and effective dates vary.

Responsibilities

• Check in and check out patients
• Perform insurance verifications and scheduling
• Generate reports, fax, and scan documents
• Provide outstanding customer service to patients and staff
• Coordinate patient appointments, working with Center manager to minimize cancellations and support treatment adherence
• Register patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record
• Verify patient insurance, obtain required authorizations before patient visits, and explain benefits, financial responsibilities, billing, and outpatient policies
• Collect toward patient responsibility at each visit
• Scan and maintain medical documents
• Reconcile and post charges daily and other reporting to ensure clean claim processing
• Respond to all requests for information from patients, other departments, and physicians
• Maintain office, order supplies, and manage mail
• Adjust schedule to center needs
• Travel to non-home location center or other site for coverage when necessary
• Attend all mandatory meetings and in-service education programs

Requirements

• HS diploma or GED is required
• Willingness to work in a fast-paced environment
• Customer service experience
• Knowledge of insurance verification
• Preferred experience in healthcare, medical, or dental office administration