Medical Front Office

NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With locations in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 165 urgent care clinics, we provide exceptional, affordable care across the country. Our core values—caring, growth, integrity, results and teamwork—guide our relationships with patients, customers, investors, partners and each other. High-performance standards drive clinical and business decisions, ensuring we uphold the highest quality and service in high access healthcare.

About the role

NextCare Urgent Care is seeking an energetic and enthusiastic Medical Front Office Receptionist who thrives in a fast-paced, team-oriented environment. As the first point of contact for patients, you will play a key role in delivering a positive experience while ensuring smooth clinic operations.

Responsibilities

• Obtain personal and insurance data from patients and input information into the EMR system.
• Monitor patient flow, including placing patients into rooms as needed.
• Complete insurance forms for registration to ensure proper reimbursement from payors.
• Prepare daily deposit, reconciliation, and statistical reports.
• Maintain adequate stock of front office supplies and ensure proper functioning of equipment.
• Answer telephones using quality customer service skills.
• Keep patient waiting areas and restrooms clean to reflect a positive image of NextCare.
• Manage patient appointments scheduled via the NextCare website.
• Notify back office immediately of any urgent medical concerns a patient may be experiencing.
• Educate patients on services offered by NextCare for their current or next visit.
• Promptly notify the Clinic Manager of any patient or employee safety concerns.

Impact

The Medical Front Office Receptionist supports the organization with exceptional customer service, treating all patients with respect and dignity. They ensure the clinic and front reception area run smoothly, optimizing patient flow and satisfaction.

Requirements

• Minimum of a high school diploma or equivalent.
• Medical Administrative Assistant Certificate or equivalent is highly desired.

Benefits

• Medical, health savings account, and NextCare employee visit program.
• Dental and vision coverage.
• Basic life insurance and voluntary employee/spouse/child life insurance.
• Long-term and short-term disability.
• Employee Assistance Program (EAP).
• Critical illness and accident insurance.
• Legal and identity theft protection.
• Paid time off.
• 401(k) Plan benefits for all employees.
• Shift differential benefits for select positions (per policy and plan rules).

Pay

$18–$20 per hour (depending on experience level).