Medical Front Office

About NextCare

NextCare strives to be the leader in high-access healthcare, offering urgent care, occupational health, virtual health, and primary care services to our patients. With services in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia, and Wyoming) and over 165 urgent care clinic locations, we provide exceptional, affordable care across the country.

Our core values—caring, growth, integrity, results, and teamwork—form the foundation of our relationships with patients, customers, investors, partners, and one another. Extraordinarily high-performance standards guide our clinical and business decisions, reflected in our behavior, attitude, and daily work. By adhering to these values, we harness organizational energy to uphold the highest standard for quality and service in high-access healthcare.

About the Role

NextCare Urgent Care is seeking an energetic and enthusiastic Medical Front Office Receptionist who thrives in a fast-paced, team-oriented environment. We are looking for customer-friendly and passionate employees to join our growing organization, where patients and employees are our top priority.

Responsibilities

• Serve as the first point of contact for patients in the clinic, keeping patients and families informed of wait times and monitoring patient flow.
• Process patients for discharge, including preparing charges, collecting payment, obtaining necessary signatures, and issuing receipts.
• Obtain personal and insurance data from patients and input information into the EMR system.
• Monitor patient flow, including placing patients into rooms as needed.
• Complete all necessary insurance forms for registration to ensure proper reimbursement from payors.
• Prepare daily deposit, reconciliation, and daily statistical information.
• Ensure an adequate stock of front office supplies and proper functioning of equipment.
• Answer telephones using quality customer service skills.
• Maintain cleanliness of the patient waiting area and restrooms to reflect a positive image of NextCare.
• Manage patient appointments scheduled via the NextCare website.
• Notify the back office immediately of any urgent medical concerns a patient may be experiencing.
• Educate patients on services offered by NextCare for their current or next visit.
• Promptly notify the Clinic Manager of any patient or employee safety concerns.

Impact

The Medical Front Office Receptionist supports the organization with exceptional customer service, treating all patients with respect and dignity. They ensure the clinic and front reception area run smoothly, optimizing patient flow and satisfaction.

Requirements

• Minimum of a high school diploma or equivalent.
• Medical Administrative Assistant Certificate or equivalent is highly desired.

Benefits

NextCare offers the following benefits to full-time employees:

• Medical, health savings account, dental, and vision coverage.
• Basic life insurance and voluntary employee/spouse/child life insurance.
• Long-term and short-term disability coverage.
• Employee Assistance Program (EAP).
• Critical illness and accident insurance.
• Legal and identity theft protection.
• Paid time off.
• 401(k) Plan benefits for all employees, regardless of status.
• Shift differential benefits for select positions.

Benefits are offered per policy and plan rules.