Medical Front Office Assistant - FLOAT

Rehab United is a family-owned private practice specializing in physical therapy, massage/wellness, and fitness, with seven locations in San Diego, CA. Our company prides itself on a fun, family-oriented, and community-centric culture, recognized as one of San Diego's Best Places to Work by The San Diego Business Journal and one of the Top Company Cultures in the nation by Entrepreneur Magazine. We’ve also been named one of San Diego's Best Physical Therapists by Expertise, as well as San Diego's Best Rehab Center and Sports Massage Provider by Competitor Magazine. We’re positioned for exponential growth and are looking for an upbeat, friendly, dedicated, and results-driven Front Office Assistant to join our team and help deliver exemplary service to our patients and clients across San Diego County.

A Front Office Float must have reliable transportation and be willing to travel to all San Diego Rehab United clinic locations to accommodate clinic needs.

About the role

The Front Office Assistant oversees the patient experience, delivering the Rehab United brand of service with kindness, compassion, professionalism, and efficiency. They prioritize patient experience and support for Rehab United team members in a thriving, fun work environment.

Responsibilities

• Greet and check-in patients upon arrival.
• Have patients complete required forms, obtain necessary signatures, and accurately enter patient information for registration.
• Ensure all insurance, personal, and health information is obtained and verified prior to each patient's appointment.
• Maintain daily scheduling of patient appointments and collaborate with therapists and Clinic Director to accommodate patient/therapist needs.
• Respond to a high volume of incoming calls for appointments and other requests.
• Collect patient co-payments, deductibles, and prior balances.
• Explain payment policy, billing procedures, and financial responsibility to patients.
• Prepare and properly file patient forms.
• Balance daily monies and receipts, ensuring accuracy of fee tickets and batch summaries.
• Perform other duties as assigned by management.

Requirements

• Superb customer service and communication skills.
• Attention to detail, organization, and prioritization.
• Efficient time management, especially in high-pressure scenarios, while maintaining professionalism and composure.
• Basic math skills using whole numbers, common fractions, and decimals.
• Familiarity with MS Office, particularly Excel, Word, Outlook, and Teams.
• Ability to grasp computer systems quickly.
• Ability to maintain confidentiality.

Qualifications

Preferred: Two or more years of medical office experience, with Physical Therapy Clinic or Medical Office Management as a plus.

Benefits

• Medical, Dental, Vision, and Life/AD&D benefit options.
• 401(k) Retirement Program with Company Match.
• Vacation and Holiday Pay.
• Sick Pay (in accordance with State and City law).
• Free Fit Societe gym membership.
• Discounts on Resolve Wellness massage therapy.

Pay

$18.00 - $21.00 hourly.