Medical Front Desk Receptionist (Wellesley)

Responsibilities

• Assist patients and referring providers both in office and on the phone and direct patient concerns or questions to the appropriate party
• Verify patient eligibility and insurance prior to appointment
• Obtain referrals or insurance authorizations prior to patient appointment
• Maintains patient accounts by recording and updating personal and financial information required for proper insurance billing
• Maintain organized office filing system and retrieve patient records
• Greet patients upon arrival, assist with patient check-ins, and obtain insurance information and other necessary data
• Provide patient with intake and new patient forms
• Provide patients with support and guidance as needed
• Manage patient communication, filing, and answering telephones
• Manage patient expectations during delays
• Protects patients' rights by maintaining medical, personal, financial confidentiality
• Ensure compliance with all HIPAA regulations
• Collect co-pays and co-insurance and past due balances at time of service whenever possible; set up payment plans as needed
• Schedule initial and follow-up appointments for physician, clinician and ultrasound labs
• Complete ad hoc projects as requested

Requirements

• Minimum of High School diploma, Associates’ or Bachelor’s degree preferred
• 1+ years of administrative support required, experience in a medical setting preferred
• Knowledge with multi-line phone systems
• Must be able to maintain a professional demeanor in a fast-paced environment
• Excellent communication skills, both verbal and written
• Previous experience with Microsoft Office suite preferred
• Willing to be available for local and/or regional assignments as needed
• Knowledge of HIPAA, Medicare and commercial insurance preferred

Compensation

$20/hour - $27/hour. Negotiable based on skills and experience.