Medical Front Desk
Total Performance Physical Therapy · Hatfield, PA · 3 mo ago
On-siteHealthcare$17–$22/hrFull-time
Patient Interaction & Front Desk Operations
- Greet patients promptly in a courteous, helpful manner
- Check patients in and ensure accurate documentation
- Collect copays and patient balances
- Schedule and manage appointments efficiently
- Answer and manage phones; screen calls; take clear, concise messages
- Provide accurate information to patients regarding services and scheduling
- Balance end-of-day payments and prepare bank deposits
Insurance & Billing Support
- Explain health insurance benefits to patients clearly and confidently
- Verify prescriptions and ensure PT referrals are current
- Alert therapists promptly if prescriptions or authorizations require action
Patient Ambassador Responsibilities
- Ensure every patient receives a 5-Star experience
- Conduct patient surveys and engage with patients proactively
- Support reputation management and patient follow-up processes
- Auxiliary support for workshops, community events, and attendance tracking
- Auxiliary support for monthly newsletter coordination
Qualifications
- Comfortable handling financial transactions and balancing deposits
- Strong communication skills (verbal and written)
- Ability to multitask in a fast-paced setting
- Must be willing to work required evenings
- Must be local to the area