Medical Front Desk

About the role

Be the First Impression of Patient Care At Medicus Spine & Joint, we believe the patient experience begins the moment someone walks through our doors. We are seeking a professional, compassionate, and highly organized Medical Front Desk Coordinator to serve as the face of our practice. This role is responsible for managing patient check-in, patient flow, scheduling, and checkout while ensuring every patient receives exceptional service and attention. This is not a passive receptionist position. It is a responsibility-driven role that requires attention to detail, strong communication skills, professionalism, and a genuine passion for helping people. If you enjoy building relationships, solving problems, staying organized, and creating positive patient experiences, we'd love to meet you.

Responsibilities

• Patient Check-In & Registration: Welcome and register patients professionally and courteously; Verify demographics, insurance information, and appointment details; Collect and scan required documentation; Ensure all intake paperwork is complete and accurate; Identify and communicate insurance or registration issues promptly
• Patient Experience & Clinic Flow: Monitor patient arrivals and waiting room activity; Communicate wait times and next steps clearly; Coordinate patient movement between front office and clinical staff; Address patient concerns professionally and escalate when appropriate; Help maintain a positive, organized, and welcoming environment
• Checkout & Scheduling: Schedule followup appointments before patients leave; Collect copays, deductibles, and patient balances; Review provider recommendations and next-step instructions; Process payments and maintain accurate records; Coordinate with billing and clinical teams as needed

Requirements

• 1+ year of experience in a medical office, healthcare reception, patient registration, or front desk role
• Experience with: Patient scheduling, Insurance verification, Copay collection, Medical office workflows
• Strong computer skills and ability to learn EHR/EMR systems
• Knowledge of HIPAA and patient confidentiality requirements
• Excellent communication, customer service, and interpersonal skills
• Strong attention to detail and ability to manage multiple responsibilities simultaneously

Qualifications

• Experience in a multiprovider or multispecialty medical practice
• Familiarity with orthopedic, pain management, neurology, neurosurgery, or chiropractic care
• Bilingual (English/Spanish)
• Experience collecting patient payments and discussing financial responsibilities

Skills

• Friendly and welcoming
• Dependable and accountable
• Organized and detail‑oriented
• Calm under pressure
• Strong communicator
• Patient‑focused and service‑driven
• Team player who takes ownership of their role
• Genuinely cares about people and understands that every patient interaction matters

Benefits

• Health, Dental, and Vision Benefits
• Paid Time Off
• Paid Holidays
• 401k and matching
• Training & Development: Structured onboarding and training program, Ongoing professional development, Corporate support and resources, Clear expectations and defined responsibilities
• Career Growth: Opportunities for growth, expanded responsibilities, and long‑term career development within a growing healthcare organization

Schedule

Monday‑Friday Schedule, No Weekends