Medical Front Desk

Description

This is an excellent opportunity for an experienced individual with strong customer service skills. Prior Medical front desk experience is preferred but not required. The ideal candidate must be organized and multitasking oriented, motivated, able to handle a high volume of patients, phone calls and charts. Must be a self-starter, have EMR and medical records, check in and check out experience preferred and willing to learn all aspects of the ENT and Audiology field.

Responsibilities

• Provide superior customer service to all patients and guests
• Answer multi-line phones
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents
• Process payments from patients for co-pays and uninsured visits
• Insurance Verification
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability
• Maintain hard copy patient records as well as the files stored in our EHR
• Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
• Provide patients with support and guidance as needed

Requirements

• Preferred 1-year previous experience in a medical practice
• Strong customer service and interpersonal skills
• Strong written and verbal communication skills with a clear speaking voice
• The ability to prioritize and handle a high volume of patients
• The ability to work in a team environment
• Working knowledge of medical terminology
• Strong computer literacy
• Bi-lingual Spanish speaking is a plus

Benefits

• Medical, Dental and Vision: Effective 1st of the month after 60 days of full time employment
• Company paid STD, LTD, Life: Effective 1st of the month after 1 year of full-time employment
• 401(K): Effective 1st of the month after 1 year of employment
• 6 Paid Holidays: Effective immediately
• PTO: Time earned per pay period

Physical Demands

• Coordination, manual, and physical dexterity sufficient to properly and adequately use various items of medical equipment and office equipment as required of the position or directed by the Manager
• The position may involve sitting, standing, bending, and stooping
• The incumbent must also be capable of lifting up to 10 pounds

Schedule

Full-time, Monday-Thursday, 6:30am- 3:30pm and Friday, 6:30am 12:00pm

Pay

$19.00 per hour