Medical/Dental Receptionist

Primary Purpose

The Medical Receptionist serves as the first point of contact for patients, visitors, and healthcare providers. This position is responsible for creating a welcoming environment, managing patient appointments, maintaining accurate records, coordinating communications, processing insurance and billing, and supporting efficient clinic operations.

Essential Functions

• Patient Reception and Customer Service
  • Greet patients and visitors in a professional, courteous, and compassionate manner.
  • Check patients in and out for appointments.
  • Verify patient demographic, insurance, and contact information.
  • Address patient questions and concerns or direct them to the appropriate staff member.
  • Maintain a positive patient experience and high level of customer service.
  • Ability to multi-task and adapt to changing daily responsibilities.
  • Strong attention to detail and patient-centered approach.
• Appointment Scheduling
  • Schedule, reschedule, and confirm patient appointments.
  • Manage provider calendars and appointment availability.
  • Cook up referrals and follow-up appointments as needed.
  • Send appointment reminders via phone, text, or email.
• Administrative Support
  • Answer and direct incoming phone calls.
  • Manage incoming and outgoing correspondence, including mail, fax, and email.
  • Maintain patient records and electronic health records (EHR) systems.
  • Scan, file, and organize medical and administrative documents.
  • Aid with data entry and reporting activities.
• Insurance and Billing
  • Verify insurance eligibility and benefits.
  • Obtain required authorizations and referrals.
  • Collect copayments, deductibles, and outstanding balances.
  • Aid patients with billing inquiries.
  • Process and reconcile daily payments.

Minimum Qualifications

• A high school diploma or GED is required.
• Two (2) years of full-time medical or dental front office experience are required.
• Experience using electronic health record (EHR) systems is preferred.
• Knowledge, skills, and abilities include excellent verbal and written communication skills, strong customer service and interpersonal skills, ability to multitask in a fast-paced healthcare environment, proficiency in Microsoft Office Suite and office equipment, strong organizational skills and attention to detail, basic understanding of medical terminology and insurance processes, and ability to maintain confidentiality and professionalism at all times.

Preferred Qualifications

• Medical or dental front office administration training or certification.
• Five (5) years of medical or dental office experience.