Medical Receptionist

Responsibilities

• Welcomes patients and visitors by greeting them, in person or on the telephone, promptly and professionally.
• Answers or refers inquiries to ensure optimal patient satisfaction, provider time, and treatment room utilization.
• Schedules appointments in person or by telephone to keep patient appointments on schedule.
• Notifies providers of patient arrivals and reminds them of service delays.
• Verifies patient charts are complete and up-to-date, facilitates form completion, obtains signatures, and collects co-pays.
• Comforts patients by anticipating their anxieties, answering questions, and maintaining the reception area.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Accurately and timely collects patient copays or other financial obligations.
• Maintains business office inventory and equipment by checking stock, anticipating supply needs, placing and expediting orders, verifying receipt, scheduling equipment service and repairs.
• Maintains confidentiality of personal and financial information.
• Maintains operations by following policies and procedures.
• Photocopies, types, schedules radiology work, prepares medical records, and types various forms.
• Receives and delivers patients' specimens to the lab.
• Performs any other related duties as required or assigned.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.
• High school diploma or equivalent.
• One year front office administrative experience, preferably in healthcare environment.
• Working knowledge of basic medical terminology.
• Working knowledge of health insurance industry.
• Enthusiastic commitment to providing exceptional customer service to patients and internal customers.
• Excellent attention to detail, organizational, and problem-solving skills.
• Ability to prioritize and balance workload to service patients and meet deadlines and requirements.
• Self-motivated, self-directed, and willing to go above and beyond to get the job done.
• Ability to operate basic office equipment such as printer, scanner, fax, and/or copier.

Computer Skills

• High proficiency in the use of Microsoft Office applications.
• Typing speed of 45-50 WPM.
• Working knowledge of any medical software/systems (preferable).

Physical Demands

• Semi-repetitive type work requiring periods of concentration for varied time cycles as prescribed by the tasks.
• Continuous periods of sitting.
• Regularly required to use hands to finger, handle, or feel, talk, or hear.
• Frequent reaching with hands and arms.
• Occasional standing, walking.
• Periodically lifting and/or moving up to 10 pounds.

Work Environment

• Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level.