Medical Receptionist

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. We’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

About the role

As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will greet patients and visitors, complete patient registration, update records, collect payment, and ensure patients with or without pre-existing reservations are seen in a timely manner. This is an opportunity for someone looking to get their foot in the door at a growing medical company or to kickstart a career in customer service or the medical field.

Responsibilities

• Patient Interaction:
  • Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.
  • Welcome and greet patients to the clinic with a friendly and professional demeanor.
  • Register patients efficiently, ensuring completion of all required forms with accurate information.
  • Handle insurance and billing inquiries, providing clear and concise information to patients.
  • Aid ill or distraught patients as necessary and with available resources.
• Payment Collection:
  • Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
  • Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments.
• Clinic Coordination & Collaboration:
  • Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations.
  • Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules.
  • Assist in scheduling specialist referrals as needed for patient follow-up.
  • Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team.
• Front Desk Management:
  • Answer and direct phone calls in a professional and timely manner.
  • Keep the reception area organized and tidy, creating a welcoming environment for patients.
  • Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.
• CMD Technology & Offerings Expert:
  • Become familiar with the scope of services provided at CMD and costs affiliated with all services.
  • Navigate and utilize various software systems for reservation scheduling and electronic medical records.

Schedule

Must be able to work 12-hour shifts in consecutive and/or non-consecutive days:

• Full-time: Three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday.
• Part-time: Two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday.
• Per diem: Four (4) 12-hour shifts per month, ideally working one (1) shift each week.

Flexibility to work nights, weekends, and holidays. When needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic. Required to travel for training shifts which will occur outside of your primary clinic within a one (1) hour commute.

Requirements

• High School Diploma or GED.
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Detail-oriented with excellent organizational skills: Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment.
• Compassionate, authentic, and patient-focused: Supports patients through kindness; demonstrates understanding for others and contributes to creating a community of belonging.
• Technically savvy: Proficient with Microsoft Office Suite or related software.
• Effective communicator and cross-collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: You enjoy collaborating with others and being part of a strong team dynamic.
• Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifies better ways of working.
• Strong analytical and problem-solving skills: Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.

Qualifications

Bonus Qualifications:

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Benefits

• Collaborative team environment that encourages professional growth.
• Urgent care services at no cost to our team members and their families.
• Extensive benefit offerings including health, dental, and vision coverage, company-paid short-term disability, and optional pet insurance.
• 401k match after one year of service.
• Access to our primary care (depending on location).
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more.