Medical Courier PRN

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Medical Courier PRN with Methodist Healthcare, you can be a part of an organization devoted to giving back.

About the Role

Responsible for the safe, secure, and timely transportation of medical specimens, pharmaceuticals, blood products, medical supplies, equipment, documents, and other healthcare-related materials between Methodist Healthcare System facilities and approved external locations. Ensures chain-of-custody requirements are maintained, delivery schedules are met, and customer service standards are consistently upheld while supporting patient care operations across the healthcare system.

Responsibilities

• Safely transports laboratory specimens, blood products, pharmaceuticals, medical supplies, equipment, patient-related documents, and other healthcare materials between designated locations.
• Maintains required chain-of-custody procedures and ensures proper handling, security, and confidentiality of all transported items.
• Performs route assignments in a timely and efficient manner while adjusting priorities to accommodate time-sensitive deliveries such as STAT, ASAP, and RUSH.
• Utilizes dispatch, tracking, scanning, and communication systems to accurately document pickups, deliveries, and route activity.
• Verifies shipment contents, delivery destinations, and special handling requirements prior to transport.
• Maintains effective communication with department dispatch team, department team members, hospitals, clinics, laboratories, pharmacies, nursing units, and other customers regarding delivery status and service needs.
• Maintains accurate electronic and manual records of deliveries, pickups, vehicle inspections, mileage, and courier activity.
• Assists with inventory movement, supply distribution, equipment transfers, and special project deliveries as assigned.
• Supports emergency preparedness activities and provides transportation support during operational disruptions or critical events.
• Provides exceptional customer service while interacting with patients, visitors, physicians, nurses, laboratory personnel, pharmacy staff, and other customers.
• Completes other duties as assigned.
• Supports the mission, vision, and value of the Methodist Healthcare System and demonstrates professionalism and service excellence at all times.
• Understands and is committed to helping the Methodist Healthcare System and its associated facilities achieve organizational goals and operational objectives.
• Complies with all System and facility safety policies, infection prevention standards, confidentiality requirements, and regulatory guidelines.

Requirements

• High school diploma or equivalent required.
• Ability to read and interpret names, addresses, medical documentation, route information, and tracking numbers accurately.
• Six months of experience in courier services, delivery operations, transportation, healthcare logistics, supply chain operations, or a related field preferred.
• Basic computer skills and experience utilizing scanning, tracking, dispatch, or mobile communication systems are preferred.
• Valid Driver’s License required.

Skills

• Knowledge of Medical Courier Operations: Demonstrates knowledge of medical courier and delivery practices, including specimen transport, chain-of-custody requirements, delivery tracking systems, and customer service standards.
• Technical Proficiency: Demonstrates proficiency in the use of computers, scanning equipment, communication devices, and other tools necessary to support healthcare logistics operations.
• Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
• Contributing to Team Success: Actively participating as a member of a team to move the team toward completion of goals.
• Safety Awareness: Being aware of conditions that affect employee safety.
• Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Technical/Professional Knowledge: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.

Equipment Utilized

• PC, iPhone, Microsoft Office applications
• Courier dispatch and routing software
• Delivery tracking and scanning applications
• GPS/navigation systems
• Fleet vehicles
• Printers, scanners, and common office equipment

Working Conditions

• Inside: Spends approximately 10 hours or more per week inside.
• Outside: Spends approximately 30 hours per week outside (driving/running work-related errands).
• Work Positions:
  • Sitting: 20%
  • Standing: 60%
  • Walking: 20%
• Lifting/Carrying Demands: Medium work: Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs.

Benefits

Methodist Healthcare offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location.