Medical/Clinical Assistant

About the Role

HealthFinders Collaborative is a nonprofit community health center dedicated to providing quality, culturally responsive healthcare and holistic wraparound services to underserved communities. The Medical/Clinical Assistant (MA) / Clinical Assistant is an integral member of the patient care team, serving as a liaison between patients, providers, and care coordination staff. This position supports providers in delivering high-quality, patient-centered care while helping ensure patients receive comprehensive services that address their medical, social, and behavioral health needs. The role contributes to a welcoming, efficient, and compassionate environment that promotes health equity and whole-person wellness.

Responsibilities

• Clinical Support
  • Prepare patients for examinations, procedures, and treatments.
  • Obtain and document vital signs, medical histories, medication lists, and other relevant patient information.
  • Assist providers during examinations and procedures.
  • Perform clinical duties within scope of practice, including specimen collection, point-of-care testing, medication administration, and other delegated tasks.
  • Maintain exam rooms, clinical equipment, and supplies according to infection prevention and safety standards.
  • Accurately document patient information in the electronic health record (EHR).
• Care Coordination Support
  • Collaborate closely with providers, nurses, community health workers, care coordinators, and behavioral health staff to support patient care plans.
  • Assist with referrals, follow-up appointments, diagnostic testing, and specialty care coordination.
  • Help identify and address barriers to care, including transportation, language, insurance, and social service needs.
  • Support patients in accessing HealthFinders' wraparound services and community resources.
• Patient Engagement and Education
  • Provide patient education and reinforce provider instructions regarding medications, treatments, preventive care, and chronic disease management.
  • Promote patient understanding of care plans and encourage engagement in their healthcare.
  • Foster a welcoming, respectful, and culturally responsive experience for all patients.
• Administrative Support
  • Support scheduling, patient flow, and clinic operations.
  • Process clinical forms, prior authorizations, referrals, and other documentation as assigned.
  • Order supplies and maintain inventory lists for clinical supplies, insulin, etc.
  • Participate in quality improvement initiatives and organizational performance goals.
  • Maintain confidentiality and compliance with HIPAA and organizational policies.

Requirements

• High school diploma or GED.
• Graduate of an accredited Medical Assistant program or equivalent clinical training.
• Current Medical Assistant certification or ability to obtain certification within a specified timeframe.
• Current Basic Life Support (BLS) certification.
• Strong communication, organizational, and interpersonal skills.
• Ability to work effectively in a team-based healthcare environment.

Preferred Qualifications

• Experience in community health, family practice, primary care, or Federally Qualified Health Center (FQHC) settings.
• Experience working with diverse, multicultural, and underserved populations.
• Bilingual proficiency in English and Spanish.

Skills

• Commitment to HealthFinders' mission and values.
• Understanding of patient-centered and team-based care models.
• Knowledge of medical terminology, infection control, and clinical procedures.
• Ability to maintain professionalism and confidentiality.
• Demonstrated strong problem-solving and critical-thinking skills.
• Ability to adapt to changing priorities in a fast-paced clinical environment.