Medical/Clinical Assistant

Clinical Responsibilities

• Welcome, receive, and prepare clients for appointments and procedures.
• Conduct client interviews, measure and record vital signs, and document client information into the electronic health record (EHR).
• Collect and prepare laboratory specimens in accordance with established protocols.
• Absorb and prepare for medication reviews, prior authorization, and referral processes and ensure the timely flow of client care.
• Maintains workstations, client rooms, and examination areas in a manner consistent with OSHA standards and Universal Precautions procedures.
• Maintain all applicable certifications (ex. BLS).
• Participates in continuing education to continually improve skills and abilities and stays abreast of current technologies and practices.
• Ensures compliance with clinical documentation standards, maintaining timely and accurate records in the EHR.
• Adjusts to fluctuating peaks in client flow, acuity, and other operation demands while maintaining quality high-quality care delivery.

Administrative Responsibilities

• Demonstrate excellent communication skills with all team members and assist as needed to ensure a smooth operation.
• Receive and screen phone calls, answer client inquiries, and route messages appropriately.
• Schedule client appointments and manage the client flow within the office.
• Maintain accurate office and department records.
• Utilize EHR, phone systems, and other necessary technology tools to enhance clinic operations.
• Monitor and manage medical supplies inventory, ordering replacements when necessary.

Other Duties

• Maintain confidentiality and professionalism at all times.
• Be punctual and reliable, showing commitment to working as part of a team.
• Aid team members and the office as needed, offering flexibility in support of colleagues.
• Must possess good judgment, attention to detail, and ability to make sound decisions.
• Strong organizational skills and flexibility to handle shifting priorities.
• Excellent interpersonal and communication skills, with the ability to maintain confidentiality.
• Perform other duties as assigned.

Physical Demands and Work Environment

• Frequently required to stand.
• Frequently required to walk.
• Frequently required to sit or utilize a combination of sit/stand workstations.
• Frequent use of hand and finger dexterity.
• Occasionally required to balance, bend, stoop, kneel, or crawl.
• Continuous verbal communication and auditory tasks.
• Occasional exposure to bloodborne and airborne pathogens or infectious materials.
• Moderate noise levels in the work environment.
• Must occasionally lift and/or move up to 20 pounds.

Equipment Used

• Computers,
• Copiers,
• and other standard office devices.

Required

• High school diploma or equivalent.
• Direct work experience.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Good judgment, detail-oriented, and highly organized with the ability to make timely and sound decisions.
• Maintain confidentiality at all times.
• Basic Life Support (current AHA Provider Certification) or ability to obtain within 30 days of hire.

Preferred

• Experience in an Outpatient Mental Health Office.
• Undergraduate in Psychology or Social Sciences.
• Formal Medical Assistant Training.
• Experience Working Within an EHR.