Medical Business Specialist - Neurology Clinic

Schedule

Location: 922 Cedar Run Road, Traverse City, MI 49684

Full Time, 40 hours weekly, Monday – Friday: 7:30 AM – 5:00 PM

Sign‑On Bonus

$2,700 sign‑on bonus (terms and conditions apply)

About the role

Munson Healthcare is northern Michigan’s largest healthcare system, with eight award‑winning community hospitals serving over half a million residents across 29 counties. The organization emphasizes a culture of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for patients and teammates alike. Employees enjoy a lifestyle surrounded by freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures.

Benefits

• Grow: Tuition reimbursement, in‑person and online development, and access to a career hub for advancement.
• Thrive: Full benefits package, paid holidays, generous paid time off, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Opportunities to share ideas and shape the workplace through improvement huddles, employee surveys, and town hall meetings.

Responsibilities

• Serve as the first point of contact for patients and their families, setting a professional and welcoming tone in person and over the phone.
• Obtain and verify all required patient and insurance information; enter data accurately into the registration system.
• Schedule patient appointments, including return office visits, referrals, and diagnostic testing/procedures.
• Respond effectively to patient and family inquiries, ensuring a smooth start to the care experience.

Qualifications

Core Requirements

• High school graduate or GED.
• 6 months to 1 year of customer service experience, typically gained by working with the public with minimal supervision.
• Proficient in typing, Windows, and experience with multiple computer systems.

Specialist Requirements

• High school graduate or GED; Associate Degree preferred.
• Minimum of two (2) years’ experience as a Medical Practice Business Associate or in a similar healthcare role.
• Proficient in typing, Windows, and experience with multiple computer systems.

Additional Requirements

• All employees must be vaccinated or have lab‑confirmed immunity for Measles, Mumps, Rubella, and Varicella.
• Annual flu vaccine required during flu season (starting the year of hire), unless an approved medical or religious exemption is granted.