Medical Billing & Collections Supervisor (Accounts Receivable)

About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Summary Overview and Responsibilities We are seeking an experienced Medical Billing & Collections AR Team Supervisor. In this role you will be responsible for the oversight of the Billing Center Accounts Receivable and Collections staff. You will be supervising the activities of the employees to ensure the efficient use of resources in accordance with billing & collections policies and process flow in ways that consistently promote patient quality, employee satisfaction, and accounts receivable management. Essential Job Duties And Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Aggressively manages all non-compliance in a timely, complete and professional mannerAssist in internal and external audits and investigations (e.g. Compliance Audits, internal company audits, and payer audits)Assist in interviews and recommendations to the BCM for the hiring of best qualified candidatesConducts employee counseling as needed for attendance, work performance, and policy violationsEnsures all productivity standards are met in a timely manner through measuring, monitoring and feedbackEnsures communication with payerEnsures team members maintain full compliance with policy requirements outlined in the employee handbook and BCC policies and proceduresGathers and analyzes information in order to provide recommendations on various issuesIdentifies team and individual training needs and assists in developing plans for immediate and long-term performance improvementsMonitors and documents employee performance and provides feedback to billing members, emphasizing continuous improvementPrioritizes and plans work activities of billing staff while striving to increase productivity and efficienciesProvides direction to billing staff and resolves problems in a timely and professional mannerResponsible for properly communicating updated relevant changes and ensuring staff understands all relevant updatesResponsible for the filing and maintenance of all reports as required by company policy and procedureReviews adjustment request forms, related keying of audits and ensures all adjustments are approved in a timely fashionReviews all applicable reports for accuracy and missing information and takes appropriate steps to audit, correct, reconcile and follow-up to completion and approvalReviews applicable audits for completeness, unusual items and charges, and follows up on any discrepanciesRun all applicable reports timely and delegates or distributes as requiredPerforms other duties as required or assigned Ensures billing staff are practicing safe work habits to ensure a safe work environmentManages all direct reports within their team by reviewing workflow; inquiring about issues, delegating workload, ensuring work is being completed, and communicating changes in requirementsManages difficult customer or employee situations; and responds promptly to customer or employee requestsPerforms other duties as assigned Qualifications Employment is contingent on Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.Drug screen (when applicable for the position)Compliance with healthcare facility credentialing process (when applicable for the position)Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education And/or Experience High school diploma or GED equivalent, required Preferred Education And/or Experience Three to five years of supervisory experience or prior work experience in a team oriented environment highly desiredA minimum of two years of experience in billing and collections is highly desiredKnowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) Skills And Competencies Accurately perform simple mathematical calculationsEffectively communicate in English; both oral and writtenInterpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality, discretion and caution when handling sensitive informationMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solving skillsWork independently and as part of a team Machines, Equipment And Technical Abilities Email transmission and communicationInternet navigation and researchMicrosoft applications; Outlook, Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands Lift and carry office equipment at timesRequires sitting, walking, standing, talking and listeningRequires close vision to small print on computer and/or tablet and paperwork Rotech Information Benefits Generous paid time off and paid holidaysOvertime pay for non-exempt positions (as applicable) Commission for Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement (as applicable)Employee discount and recognition programsEmployee Assistance Program (EAP)401(k), HSA, and FSA/Dependent Care FSAMedical, prescription, dental, and vision coverageLife insurance, disability, accidental death, identity protection, and legal servicesMeru Health mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings Solutions programsHepatitis B (HEPB) and TB vaccinations Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.