Accounts Receivable & Collections Supervisor

About the role

The Accounts Receivable & Collections Supervisor is part of a team of highly motivated, customer-oriented individuals seeking to deliver exceptional experiences to our customers and drive performance of the organization. This role ensures timely and accurate invoicing, effective cash collections, and strong customer account management while maintaining compliance with internal policies.

Responsibilities

• Team Leadership & Management
  • Supervise, mentor, and develop a team of AR staff while collaborating with cross-functional teams from the business including finance, procurement, sales, and customer service
  • Set performance goals, monitor productivity, and conduct regular performance reviews
  • Create, implement, and maintain workflows, policies, procedures, and controls for AR-related processes
  • Utilize critical thinking skills to solve departmental, cross-functional, and cross-cycle order to cash process issues
  • Manage all internal inboxes for the AR Department to ensure timely responses to all inquiries, external and internal
• Billing
  • Oversee a high volume of customer billing and ensure accurate and timely generation of invoices
  • Ensure proper application of pricing, discounts, and tax requirements
  • Generate and manage the delivery process of invoices and statements specific for customer accounts via digital or traditional mail services
  • Maintain a log and research discrepancies associated with manual billings and work with cross-functional teams to perform remediation analysis and drive continuous improvement efforts across the function and the business
• Accounts Receivable Management
  • Reduce Days Sales Outstanding (DSO)
  • Review and reconcile customer accounts and investigate variances for resolution in a timely manner
  • Maintain a log and research discrepancies associated with manual billings and work with cross-functional teams to perform remediation analysis and drive continuous improvement efforts across the function and the business
  • Coordinate, facilitate and troubleshoot multiple customer portals
  • Maintain strong internal controls over receivables processes
• Collections
  • Support the Company’s collection strategies to reduce delinquency
  • Coordinate with the AR Manager and Collections Analyst to lead collection efforts, including customer outreach and escalation handling
  • Work with collection team for escalation and support
• Process Improvement & Compliance
  • Identify opportunities for performance improvement and key process improvements to increase the efficiency and effectiveness of the AR, billing and collection practices, including automation and best practices
  • Ensure compliance with company policies and accounting standards
  • Absorb, analyze, and report on data to identify trends and areas for improvement
  • Aid in the development of practices supporting audit excellence and gather documentation for audit requests
• Other duties as assigned

Requirements

• BS in Accounting or Finance is prefered
• Minimum of 5+ years in accounts receivable, billing, or collections
• 2+ years of supervisory or team leadership preferred
• Strong knowledge of AR processes, billing systems, and collections practices
• Experience using ERP accounting platforms (Infor M3, SAP, Sage, Syspro)
• Experience using AR automation platforms such as BillTrust
• Working knowledge of EDI and customer billing portals
• Excellent analytical skills
• Proven attention to detail
• High proficiency with Microsoft Excel
• Intermediate Microsoft Office (Word, Excel, Outlook) skills
• Ability to multitask and prioritize workload
• Ability to efficiently use a Windows-based computer
• Able to prioritize and complete assignments accurately and in a timely manner
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment
• Strong interpersonal, organizational, oral and written communications skills
• Able to read and communicate in English, for safe and effective performance of the job and business operations
• Able to work alone, and with a team
• Able to pass a drug screen and criminal background check