Medical Assistant Team Leader-Pedatrics North

About the Role

Under the direction of the appropriate manager (Director, Practice Administrator, Operations Manager, or Office Manager), you will supervise and coordinate day-to-day clinic activities and personnel issues for back office staff in an ambulatory setting. You will act as a liaison with staff, departments, practices, and patients.

Responsibilities

• Performs all Medical Assistant functions.
• Participates as an active care team member in coordinating patient care.
• Implements and provides clinical support aligned with planned activities of the ambulatory setting to ensure adequate support for medical providers.
• Assists with personnel and payroll functions for assigned staff, including hiring, training, and continuous coaching and feedback on performance.
• Ensures appropriate budgetary standards for labor and supply monitoring.
• Ensures compliance with regulatory and organizational policies and procedures for clinical staff; recommends changes as needed.
• Participates in regulatory and proficiency checks for quality management and accreditation requirements.
• Implements and monitors processes for testing result maintenance of all tests and referrals made to other departments for physician staff.
• Maintains a high level of customer service in the back office for patients, physicians, and interdepartmental contacts, both in person and by telephone.
• Participates in performance improvement projects.
• Performs additional duties as assigned.

Requirements

• 2 years of experience in a physician office.
• 1 year of Medical Assistant experience in the same or similar specialty.
• High School Diploma or GED equivalent.
• Certified Medical Assistant (CMA) required at time of hire.
• Registered Medical Assistant (Nationally Certified) preferred at time of hire.
• Basic Life Support (BLS) certification required at time of hire (American Red Cross or American Heart Association).
• Up to 10% travel may be required.
• Supervises 1-10 Medical Assistants.