Clinical Team Leader - North

About the role

The START (Systemic, Therapeutic, Assessment, Resources, and Treatment) model serves people diagnosed with intellectual/developmental disabilities (I/DD) and co-occurring behavioral health conditions. This comprehensive model of service supports and optimizes independence, treatment, and community living for individuals with I/DD and behavioral health needs.

Responsibilities

• Provides oversight and supervision of the START Therapeutic Coaches through regular check-ins, providing regular feedback, coaching, and conducting discussions related to performance or other concerns.
• Schedules and plans cases for START Therapeutic Coaches, ensuring appropriate frequency of visits and coordination with Coordinators based on level of support needed, activity level and/or project scope (e.g. tier).
• Identifies and implements appropriate strategies and interventions to meet the goals of the service for persons supported, develops materials for coaching sessions, and provides triage of issues as needed; escalates complex cases to supervisor or other START clinical staff accordingly.
• Maintains compliance with YAI policies, timelines, and other applicable rules or regulations by monitoring completion of all necessary trainings for staff across assigned region.
• Facilitates referrals for coaching, including admission planning meetings, screening for enrollment in START coaching services, and completion of coaching intake assessments across assigned region(s) consistent with applicable timelines and/or referrals to clinical team, Medical or Clinical Director or applicable State agencies, as appropriate.
• Collaborates with the Coordinators and Clinical Director in all aspects of planning and scheduling related to START Therapeutic Coach utilization, including assuring availability of emergency coaching services when deemed necessary by the team.
• Communicates with caregivers and circles of support of persons receiving coaching services to monitor services and progress, providing updates regarding care and/or concerns or issues and providing education and assistance to support systems when needed.
• Ensures that all coaching activities are appropriately documented by staff and completes and maintains all applicable documentation, paperwork and/or records on a timely basis including resolution of concerns and reporting of incidents.
• Accurately enters and ensures Therapeutic Coaches have entered all required data into START Information Reporting System (SIRS) and eVero/Digital Agency, as well as other appropriate systems, as required by state, on a timely and contemporaneous basis.
• Communicates with the START clinical team regarding the person’s and caregiver’s responses to therapeutic coaching to track progress and evaluate strategies to incorporate into the Cross Systems Crisis Prevention and Intervention Plan.
• Serves as Administrator-on-Call (Available/On Call Supervisor) on a regular, rotating basis with other program leadership and provides coverage participating in 24/7 on-call crisis support, if needed.
• Completes and maintains all necessary trainings based on assigned program/region to ensure compliance with YAI policies, NCSS and applicable state regulatory agency (e.g. OPWDD, DDS) requirements, including obtaining and maintaining START Coordinator certification.
• Participates in the Center for START Services National Network (NCSS), which brings together projects from across North America through an online resource center, conference calls, select study groups and a meeting at an annual conference and/or other START events, as recommended.
• Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA).

Qualifications

• Master’s degree in Mental Health, Psychology, Counseling, Social Work or other Human Services field; and
• At least (two) 2 years' experience working with the I/DD population and/or behavioral health needs; and
• Experience in therapeutic programming for people with challenging behavior including familiarity with expressive therapies (music therapy, art therapy, recreational therapy, occupational therapy, etc.).

Preferred Qualifications

• Familiarity with START program and services
• Two (2) or more years’ experience supervising others in the implementation of direct service
• Experience working with individuals with I/DD with co-occurring diagnoses and complex behavioral needs
• Experience working with families and/or social service providers
• Verbal and/or written fluency in Spanish highly preferred; fluency in other language(s) may be preferred based on assigned region(s) and caseload