Medical Assistant Team Leader

About the Role

The Team Lead Medical Assistant supports day-to-day clinical operations while serving as a mentor and a resource for Medical Assistants and other support staff. This role collaborates closely with departmental leadership and clinical teams to ensure consistent, high-quality care.

Responsibilities

• Perform all MA I and MA II responsibilities, including patient rooming, clinical support, documentation, and care coordination
• Act as a mentor and preceptor to Medical Assistants and student externs
• Serve as a team resource on clinical workflows, EMR use, and department standards
• Monitor daily patient flow and address operational challenges (e.g., delays, room availability, supply issues)
• Resolve immediate patient concerns and service recovery, escalates where and when appropriate
• Support provider efficiency and team coordination throughout the day
• Assist with onboarding, training, and reinforcing a positive patient experience, quality and safety protocols
• Liaise with managers and clinical teams to address issues and improve workflows
• Participate in or lead small-scale projects, quality initiatives, or workflow optimization efforts
• Reinforce clinical protocols, infection control practices, and departmental policies
• Help support staff scheduling and float coverage as needed

Requirements

• High school diploma or GED required
• Completion of an accredited Medical Assistant training program preferred
• Minimum 3 years of Medical Assistant experience required or associate’s degree or higher in lieu of Medical Assistant experience
• Prior experience supporting clinical teams or projects strongly preferred
• Basic Life Support (BLS) certification required within 6 months of hire
• Medical Assistant Certification preferred

Skills & Abilities

• Proven ability to mentor, train, and support peers in clinical settings
• Strong organizational and problem-solving skills; ability to respond to day-to-day challenges
• Proficient with EMR systems, clinical protocols, and patient flow best practices
• Excellent communication, teamwork, and customer service skills
• Knowledge of medical terminology, infection control, and compliance standards

Pay

The pay range for this position is $23.15 - $31.16 per hour. Actual compensation is determined based on several factors, including seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.