Medical Assistant Team Lead

Job Summary

In a collaborative manner, the Team Lead Medical Assistant will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication. The Team Lead Medical Assistant completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities.

Job Requirements

• Education: Graduate of a Medical Assistant Program preferred, 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred, High school diploma or equivalent required
• Work Experience: 2+ years of Medical Assistant experience, 5+ years of experience or (medical) military experience in lieu of required certifications listed below
• Knowledge of medical terminology strongly preferred

Essential Functions

• Supervise and support team members and business operations.
• Ensure day-to-day operations including inventory management, call backs, etc. are completed regularly with follow-up from ROM.
• Conduct monthly inventory checks
• Responsible for order approval
• Aid OSM in resolving patient concerns at the center.
• Provide weekly oversight of calibrator calls.
• Drive KPIs and Strategic Initiatives in partnership with OSM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, Etc.)
• Assist with MOD duties such as during weekly leadership meetings, conference calls, leadership events, weekends, etc.
• Conduct performance review, assist in the training and assessment of team members assigned to the center.
• Participate in interviewing and provide feedback on new hire selection
• Process patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned center.
• Coordinate provider referrals to assigned Specialist.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit; Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
• Stock supplies and maintain exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
• Complete order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Care for medical records and scan charts to patient files.
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence.
• Ensure reception is well maintained.
• Perform opening and closing duties, which includes end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Support the OSM to collaborate with Market PBP (people business partner) to issue DANs/PIPs in accordance to our policies.
• Aid Operations Admins with call out management if needed.
• All other duties as assigned.

Physical Requirements

• Occasionally – Activity or condition exists up to 1/3 of the time.
• Frequently – Activity or condition exists from 1/3 to 2/3 of the time.
• Constantly – Activity or condition exists 2/3 or more of the time.