Medical Assistant Supervisor

About the role

This supervisory role oversees a team of Certified Medical Assistants providing administrative support within a virtual healthcare office environment. The team works independently, primarily via video conference, supporting the interdisciplinary clinical team and reporting up through the Shared Services function.

Responsibilities

• Provide day-to-day supervision, coaching, and performance management for a team of CMAs/CCMAs
• Maintain consistent processes, quality, and compliance across a remote-first team
• Monitor workload distribution and ensure timely completion of administrative and care coordination tasks
• Serve as an escalation point for complex patient, provider, or interdisciplinary team issues
• Partner with the Shared Services Manager to align staffing, processes, and priorities
• Ensure team compliance with EMR/Vynca documentation standards and healthcare regulations
• Conduct onboarding and ongoing training for new and existing team members
• Track team metrics (e.g., call volume, turnaround times, authorization processing) and identify areas for improvement
• Facilitate regular team meetings to ensure alignment with interdisciplinary care goals
• Support hiring, performance reviews, and disciplinary actions as needed
• Act as a liaison between the administrative support team and clinical/interdisciplinary staff

Requirements

• Current CMA/CCMA certificate issued by a recognized certifying body
• 2+ years of previous clinical or healthcare administrative experience in a supervisory capacity
• 1+ years of insurance and billing experience
• Demonstrated experience managing or mentoring a remote or distributed team
• Willing and able to work Monday–Friday, 8:30am–5:00pm Pacific Time, with occasional overtime (as needed)
• Excellent oral and written communication skills, with the ability to coach and give constructive feedback
• Strong organizational and prioritization skills, with the ability to manage competing demands across a team
• Proficiency with EMR systems, video conference platforms, and general computer/internet navigation
• The ability to remain calm and solutions-oriented in complex or high-pressure situations
• A strong collaborative mindset, with the ability to work across clinical and administrative functions

Qualifications

• Current CMA/CCMA certificate issued by a recognized certifying body
• 2+ years of previous clinical or healthcare administrative experience in a supervisory capacity
• 1+ years of insurance and billing experience
• Demonstrated experience managing or mentoring a remote or distributed team
• Willing and able to work Monday–Friday, 8:30am–5:00pm Pacific Time, with occasional overtime (as needed)
• Excellent oral and written communication skills, with the ability to coach and give constructive feedback
• Strong organizational and prioritization skills, with the ability to manage competing demands across a team
• Proficiency with EMR systems, video conference platforms, and general computer/internet navigation
• The ability to remain calm and solutions-oriented in complex or high-pressure situations
• A strong collaborative mindset, with the ability to work across clinical and administrative functions

Skills

• Excellent oral and written communication skills
• Strong organizational and prioritization skills
• Proficiency with EMR systems, video conference platforms, and general computer/internet navigation
• The ability to remain calm and solutions-oriented in complex or high-pressure situations
• A strong collaborative mindset

Benefits

• Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.
• Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.

Pay

• Compensation Range: $28 - $30

Schedule

• Monday–Friday, 8:30am–5:00pm Pacific Time, with occasional overtime (as needed)