Medical Assistant Supervisor
About the role
The Medical Assistant Supervisor role will work closely with the Medical Assistant Manager to manage the day-to-day clinic functions and provide leadership, guidance, and support to the Medical Assistant team. This position will help ensure efficient patient flow, appropriate staffing coverage, timely completion of clinical and administrative tasks, and adherence to departmental policies, procedures, and quality standards. The Medical Assistant Supervisor will serve as a frontline resource for staff, assist with training and onboarding, monitor daily workflows and productivity, address operational issues, and communicate staffing or performance concerns to the Medical Assistant Manager. The role will also collaborate closely with providers, clinical leadership, and other departments to support a safe, efficient, and patient-centered care environment. Clinical Care Delivery provides high quality, patient-centered care focused on diagnosing, treating and managing care while ensuring the safety, efficiency and effectiveness of the practice. Clinical Services are responsible for medical services that directly or indirectly provide healthcare to patients.
Location: cCARE Fresno 7130 N Millbrook Ave, Fresno, CA 93720
Responsibilities
- Workflow oversight to ensure smooth clinic operations.
- Ensure staff members follow clinical guidelines, safety protocols and health regulations.
- Develop staff with trainings, coaching and 1:1 meetings.
- Address and resolve patient concerns and complaints.
- Be a support to the Medical Assistant Manager.
- Monitor provider schedule to ensure scheduling accuracy.
- Other duties to be assigned.
Qualifications
Medical Assistant certification required; 1-2 years of leadership experience preferred.
Coordinates and supervises the daily activities of operations or business staff; administers and exercises policies and procedures; ensures employees operate within guidelines; decisions have a direct impact to work unit operations and customers; frequently interacts with subordinates, customers, and peer groups at various management levels; interactions normally involve information exchange and basic problem resolution.
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Pay
Anticipated salary range: $92,000 - $118,000; Bonus eligible: No.