Medical Assistant Supervisor

About the role

More than a job. A chance to make a difference. At Saban Community Clinic, we believe healthcare is a right, not a privilege. Every day, our team provides compassionate, high-quality care to underserved communities while building healthier lives and stronger neighborhoods. If you're looking for meaningful work, a supportive culture, and the opportunity to create lasting impact, we'd love to meet you. This role will supervise back office medical assistants at 137 N Virgil Ave, Los Angeles, CA 90004 and 6043 Hollywood Blvd, Los Angeles, CA 90028.

Responsibilities

• Provide direct supervision to the back office (medical assistant) staff including recruiting, training, onboarding, and performance management.
• Responsible for creating daily, weekly, and/or monthly medical assistant clinic schedules and working with the Clinic Manager and other Medical Assistant Supervisors for finding staff coverage when needed.
• Document and deliver corrective actions and/or counseling sessions in consultation with Human Resources.
• Actively monitors, participates and ensures the In-basket messages for medical assistant pools are completed timely.
• Must be able to provide direct patient care, as needed, performing all required tasks of a medical assistant staff.
• Implement the organization’s customer service mandate and ensure staff delivers a patient centric experience while upholding all applicable rules and regulations of a safe and fast-paced workplace.
• Ensures adherence to emergency procedures, codes and drills and infection control procedures.
• Participates in both external and internal audits, including chart audits.
• Work collaboratively to support patient flow throughout the clinic and escalate issues, as appropriate, to the Clinic Operations Manager.
• Collaborates with the Clinic Operations Manager to provide guidance, training,