Medical Assistant/ Specialty Coordinator

Responsibilities

• Review second level text for specific protocols requested by client and advise specialty physician accordingly.
• Obtain authorizations from clients and insurance carrier for specialist treatment as prescribed by physicians.
• Report denials or delays to center manager.
• Obtain authorizations for patient referrals to specialists, diagnostic testing and surgeries.
• Inform physician if authorization request is denied.
• Maintain records of all referrals and complete monthly reports.
• Make appointments for patients with specialists.
• Make appointments for patient follow-ups.
• Contact patients who miss an appointment and/or report missed appointment to employer.
• Notify patients of all appointments.
• Type ortho first reports; process and mail reports to employers and insurance carriers.
• Type and mail status update reports.
• Track and manage transcription reports.
• Maintain filing system for specialist charts.
• Review and process all charge tickets.
• Aid clinic manager in prioritizing work activities, evaluating effectiveness and modifying activities when necessary.
• Meet deadlines for work assignments and inform supervisor of work status and progress.
• Communicate and work with other staff to ensure efforts are coordinated and a high quality of service is provided.
• Create daily and monthly billing and MRI/Scan utilization reports.
• Aid Front Office personnel by answering telephones, registering patients, and discharging patients.
• Utilize formal channels of communication to report concerns, personal requests, and patient issues.
• Respect patients' right to privacy and confidentiality.
• Maintain an orderly and professional working atmosphere.
• Understand and follow department's organizational policies and procedures.
• Assist with additional tasks to support clinic operations, including but not limited to, results reporting, drug screening, and rooming patients.

Qualifications

• Education Level: High School Diploma or GED
• Job-Related Experience: Customarily has at least one or more years of administrative experience in a medical office, preferably related to Workers' Compensation
• Job-Related Skills/Competencies: Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility; Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions; Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism; The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies; Knowledge of medical terminology; Excellent telephone manners and etiquette; Typing/word processing skills; ability to type at least 45 words per minute; Proficiency in use of business machines (calculator, computer, and copier); Desire to meet and exceed client and patient needs and expectations; Ability to complete assigned projects and meet deadlines; Sufficient knowledge of grammar, punctuation and spelling to correctly enter patient information into the computer; Ability to speak clearly and concisely; Ability to sort and file materials correctly in alphabetical or numerical systems; Bilingual in Spanish preferred; Ability to follow physician's oral instructions.