Medical Assistant - Primary Care

About the role

We are a health system that believes wellness and sickness are part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply, and reach further to help people uncover their own power to be healthy. This position is responsible for administrative and clinical duties delegated by the physician, assisting with patient care in compliance with the Ohio Administrative Code. The Medical Assistant's duties vary from office to office based on the size and specialty of the practice.

Responsibilities

• Facilitates efficient and effective patient flow, including preparing the patient for the visit and providing specific services as determined by providers in accordance with provider licensure, OH policy, and scope of practice.
• Successfully completes Care Connect EMR documentation skills.
• Performs necessary administrative duties to ensure all information is current and updated, including maintenance and monitoring of EMR in-basket.
• Maintains and cleans environment, work area, and equipment; communicates any equipment malfunctions to appropriate personnel.
• Communicates with patients and customers in a respectful and caring manner.
• Collaborates and anticipates the needs of the healthcare team to ensure continuity and quality of care and coordination of services.
• Collects and monitors patient data; reports patient data and needs as directed.
• Maintains documentation guidelines around patient chargeable items/services.
• Ensures processes and services are continuously monitored for quality, cost-effectiveness, and efficiency.
• Engages in process and quality improvement activities, making and implementing recommendations to improve operational efficiency and implement new services.
• Engages in continuous study of the professional field, including best practices, to maintain professional competence, knowledge, and skills.
• Completes required continuous training and education, including department-specific requirements.
• Promotes and advocates for patient quality, safety, and experience initiatives; acts as a role model.
• Serves as a subject matter expert/resource in areas such as quality, performance improvement, and EMR (e.g., EPIC Super User).
• Leads and supports the development of standard work and necessary customizations.
• Functions as a clinical preceptor and is responsible for training new staff.
• Complies with scope of practice.
• Focuses on safety, quality, and efficiency as part of a High Reliability Organization (HRO).

Requirements

• High School Diploma or Equivalent (Required).
• Basic Life Support (BLS) certification from the American Heart Association.
• One of the following:
  • Completion of a Medical Assistant Career Tech Program.
  • Completion of a School of Medical Assisting.
  • Military Medic Training.
  • Paramedic (EMT-P) Training.
  • 1 year of Medical Assistant experience in a similar setting.

Schedule

Day shift, 40 scheduled weekly hours.