Medical Assistant/Patient Services Representative

Clinical (Medical Assistant) Responsibilities

• Room patients and prepare them for examination by obtaining vital signs, medical history, and reason for visit
• Document patient information accurately in the electronic health record (EHR)
• Perform clinical tasks in accordance with standing orders and provider direction, including immunizations, TB testing, specimen collection, and basic lab procedures
• Assist providers with examinations, procedures, and treatments
• Prepare and clean exam rooms; ensure proper stocking of medical supplies and equipment
• Monitor patient flow and support timely delivery of care
• Provide patient education and instructions as directed by providers
• Report changes in patient condition to appropriate clinical staff

Essential Functions

• Communicates with clients and patients in a respectful manner that creates and sustains positive working relationships
• Welcome patients and verifies appointment time and type
• Affords assistance to patients and caretakers with the completion of medical history forms as needed
• Verifies patient eligibility to participate in public programs
• Addresses patient questions concerning services or method of payment
• Administers the Certification of Income form and documents sliding fee schedule eligibility
• Explains insurance coverage
• Schedules patient appointments

Patient Relations

• Provides positive, supportive and caring behavior in all communications with patients, visitors, health center staff and community members
• Adheres to the policies, procedures, and standards of Camino Health Center
• Acts as Spanish-English interpreter between provider and client when needed
• Interprets accurately and at a level appropriate for the client

Minimum Position Qualifications

• Education: High School diploma or GED required
• Experience/Training: Bilingual in English/Spanish
• Licenses/Certifications: Medical Assistant Certificate from an accredited program; Current BLS certification
• Additional Requirements: Able to work flexible hours, able to work at various health center locations and outreach sites, must have reliable transportation