Medical Assistant/Patient Service Representative

Key Responsibilities

• Adhere to department policies, procedures, protocols, and standards.
• Prepare, administer, and document medication and therapeutic injections, ensuring all controlled medications are properly secured.
• Attend monthly and mandatory meetings, complete all necessary training as assigned.
• Reschedule appointments, arrange follow-up, contact no-shows, and communicate pertinent data and findings to the provider and team.
• Disinfect equipment and instruments between each patient according to the manufacturer’s recommendations.
• Maintain a clean and orderly patient environment according to universal precautions and OSHA standards.
• Inform the manager when treatment room supplies need to be replenished to ensure sufficient quantity.
• Schedule tests, obtain proper authorization or precertification, and review consent with patients or conservators.

Patient Services and Front Office Operations

• Serve as the first point of contact for patients, families, and visitors; greet patients courteously and maintain a respectful, trauma-informed environment.
• Answer phones, triage messages, and communicate effectively with patients and care team members.
• Schedule new and return appointments, referrals, diagnostic testing, and follow-up visits, ensuring coordination of care across services.
• Verify patient demographics, insurance eligibility, and registration information; check patients in and out and collect payments as applicable.

Essential Functions (Principal Duties And Job Responsibilities)

Perform other related duties as assigned by the supervisor in support of clinic operations, patient care and departmental duties.

Education And Experience Required

• A high school diploma or GED.
• Minimum of two (2) years of experience as a medical assistant in a medical office.
• Medical Assistant Certification from either the American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), or an equivalent nationally recognized body.

Education And Experience Preferred

• Familiarity with behavioral health outpatient clinic setting.
• Proficiency working across medical and dental offices or hospital environments.
• Basic Cardiac Life Support (BCLS) Certification.
• Excellent written and verbal communication skills, with strong attention to detail and organizational ability.
• Bilingual (Spanish).