Medical Assistant, Neurosurgery, Various FTE Available

About the role

The Medical Assistant functions as an integral part of the Clinical office staff, performing administrative and clinical duties. Responsibilities include obtaining intake information for a specific patient population, performing tasks and treatments as delegated by licensed personnel, and providing direct patient care. This role involves scheduling tests and procedures ordered by the physician and offering limited patient education and instructions. Primary work location may vary based on provider schedules. Medical Assistants in this role travel with providers and may be scheduled at multiple locations, including West Chester, Clifton, and Florence.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching to provide patients with options for even the most complex situations. UC Health includes UC Medical Center, West Chester Hospital, University of Cincinnati Physicians, UC Health Ambulatory Services, Lindner Center of HOPE, and specialized institutes such as the UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction.

Responsibilities

• Engages in population-appropriate communication, including knowledge of growth and development milestones and tasks.
• Provides clear instructions to patients and families regarding treatment and involves them in assessment and care.
• Identifies physical limitations of patients and deploys necessary interventions.
• Recognizes and responds appropriately to patients and families with behavioral health problems.
• Interprets population-related data and plans care accordingly.
• Identifies and responds to unique psychological needs or those associated with religious/cultural norms.
• Performs treatments, administers medication, or operates equipment safely.
• Recognizes and responds to signs/symptoms of abuse or neglect.
• Obtains vital signs, EKGs, laboratory specimens, and other necessary information while adhering to universal precautions.
• Assists providers in documenting notes, orders, and prescriptions in the Electronic Medical Record (EMR).
• Prepares and maintains the clinic area, including cleaning and stocking examination rooms, setting up computer equipment, and maintaining diagnostic equipment.
• Returns routine patient telephone calls (e.g., prescription refills or pre-certification) with timely documentation.
• Coordinates ancillary services such as diagnostic testing, hospital procedures, additional patient visits, and acquisition of medical records.
• Maintains a positive, professional, and cooperative demeanor in all interactions.
• Ensures a safe, secure, and healthy work environment by following standards, procedures, and legal regulations.
• Maintains patient confidentiality and adheres to legal responsibilities of the medical assistant role.
• Seeks knowledge of quality measures and patient experience.

Administrative Duties

• Using computer applications.
• Answering telephones and greeting patients.
• Updating and filing patient medical records.
• Coding and filling out insurance forms.
• Scheduling appointments.
• Arranging for hospital admissions and laboratory services.
• Handling correspondence, billing, and bookkeeping.
• Assisting in the implementation of age-appropriate care for specific patient populations.

Qualifications

• Minimum Required: High School Diploma or GED.
• Preferred: 7–11 months of equivalent experience.